JOB DESCRIPTION:
As a Maintenance Manager, you are responsible for overseeing the maintenance operations of residential properties. You will lead a team of maintenance technicians, ensuring that properties are well-maintained, safe, and in compliance with regulations. Your role involves managing maintenance schedules, coordinating repairs, and ensuring timely resolution of maintenance issues to uphold property value and resident satisfaction.
Responsibilities:
Maintenance Operation Management:
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Develop and implement maintenance plans and schedules for routine inspections, preventive maintenance, and repairs.
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Coordinate and prioritize maintenance tasks to ensure timely completion and efficient use of resources.
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Conduct regular inspections of properties to assess maintenance needs, identify issues, and ensure compliance with safety standards and regulations.
Team Leadership and Supervision:
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Recruit, train, and supervise maintenance technicians, ensuring they have the skills, resources, and support needed to perform their duties effectively.
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Delegate maintenance tasks and responsibilities to maintenance staff, providing guidance and feedback as needed.
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Foster a positive and collaborative work environment, promoting teamwork, accountability, and continuous improvement among maintenance staff.
Vendor and Contract Management:
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Oversee relationships with external vendors, contractors, and service providers, including negotiating contracts and ensuring quality of work.
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Obtain bids and proposals for maintenance projects, evaluate vendor performance, and ensure compliance with contractual agreements.
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Coordinate with vendors and contractors to schedule and oversee repairs, renovations, and capital improvement projects.
Resident Relations and Customer Service:
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Respond promptly to maintenance requests and emergencies from residents, ensuring timely resolution of issues and minimizing disruption.
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Maintain open communication with residents regarding maintenance activities, schedules, and progress updates.
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Address resident concerns and complaints related to maintenance issues, providing exemplary customer service and fostering positive resident relations.
Documentation and Reporting:
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Maintain organized records of maintenance activities, work orders, repairs, and equipment inventory.
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Prepare regular reports on maintenance performance, including maintenance expenses, work order completion rates, and tenant satisfaction.
Qualifications:
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Bachelor's degree in facilities management, engineering, construction management, or related field preferred.
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4 or more years of experience in maintenance management, facilities management, or related field, with supervisory experience preferred.
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Strong knowledge of building systems, construction methods, and maintenance best practices.
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Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
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Solid understanding of budgeting, cost control, and financial management principles.
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Proficiency in computerized maintenance management systems (Yardi) and other relevant software.
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Strong problem-solving and decision-making abilities, with a focus on customer service and tenant satisfaction.
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Valid driver's license and reliable transportation may be required.
Additional Requirements:
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Willingness to work flexible hours, including evenings, weekends, and on-call duties, as needed.
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Ability to prioritize tasks, manage multiple projects simultaneously, and work effectively under pressure.
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Certification in maintenance management (e.g., Certified Maintenance Manager) a plus.
Salary Range:
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$34/hr - $37/hr