JOB DESCRIPTION:

As a Maintenance Technician, you will be responsible for performing a variety of repair and maintenance tasks on residential properties. You will work under the direction of the Maintenance Service Manager to ensure properties are well-maintained, safe, and in compliance with regulatory standards. Your role will involve diagnosing issues, troubleshooting problems, and completing repairs promptly and efficiently to uphold property value and resident satisfaction.

Responsibilities:

​Repair and Maintenance Tasks:

• Conduct routine maintenance tasks, including plumbing, electrical, HVAC, and carpentry repairs.

• Perform preventive maintenance on building systems and equipment to ensure optimal functionality and longevity.

• Respond to maintenance requests and work orders from residents or property management, addressing issues promptly and effectively.

Troubleshooting and Diagnostics:

• Diagnose problems and malfunctions in building systems, equipment, and fixtures, using diagnostic tools and techniques.

• Identify root causes of maintenance issues and develop appropriate repair solutions to resolve them efficiently.

• Troubleshoot complex technical problems and coordinate with vendors or specialists as needed for specialized repairs.

Safety and Compliance:

• Ensure all maintenance activities are conducted in compliance with safety regulations, building codes, and industry standards.

• Perform safety inspections and audits, identifying potential hazards or maintenance deficiencies and implementing corrective measures.

• Report any safety concerns or compliance issues to the Maintenance Manager for resolution.

Documentation and Reporting:

• Maintain accurate records of maintenance activities, work orders, inspections, and repairs using property management software or databases.

• Document all completed repairs, including parts used, labor hours, and associated costs, for billing and reporting purposes.

• Provide detailed reports on maintenance tasks, including findings, recommendations, and follow-up actions required.

Customer Service:

• Interact with residents or property occupants in a professional and courteous manner, addressing maintenance inquiries, concerns, and requests.

• Communicate effectively with residents regarding maintenance schedules, access arrangements, and progress updates on repair work.

• Ensure resident satisfaction by resolving maintenance issues promptly and providing exceptional customer service.​

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Qualifications:

• High school diploma or equivalent required; technical certification or vocational training in maintenance or related field preferred.

• 2 or more years of experience in maintenance or facilities management, preferably in a residential or commercial property setting.

• Strong technical skills in plumbing, electrical, HVAC, and general building maintenance.

• Knowledge of building codes, safety regulations, and maintenance best practices.

• Ability to read and interpret technical manuals, blueprints, and schematic diagrams.

• Excellent problem-solving and troubleshooting abilities, with attention to detail and accuracy.

• Effective communication skills, both verbal and written, with the ability to interact professionally with tenants and colleagues.

• Valid driver's license and reliable transportation may be required.

Additional Requirements:

• Willingness to work flexible hours, including evenings, weekends, and on-call duties, as needed.

• Physical ability to lift and carry heavy objects, climb ladders, and perform tasks requiring manual dexterity and mobility.

• Certification in specialized maintenance areas (e.g., HVAC certification, electrical license) a plus.​