As a Leasing Consultant, you are the first point of contact for prospective residents and play a crucial role in leasing apartments and maintaining high occupancy rates. You are responsible for showcasing rental properties, providing exceptional customer service, and guiding prospective residents through the leasing process.

 

Responsibilities:

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Leasing and Rental Activities:

• Greet and assist prospective residents, providing tours of available units and amenities.

• Present rental properties in a compelling manner, highlighting features and benefits to prospective residents.

• Answer inquiries from prospective residents regarding rental rates, lease terms, amenities, and community policies.

• Follow up with prospective residents to encourage lease signings and secure rental commitments. It is expected all Leasing Consultants maintain a 33% closing ratio as is the nationwide average.

• Process rental applications, verify income and ensure the application is fully completed and all required documentation is provided.

• Prepare lease agreements and rental documents, ensuring accuracy and compliance with leasing policies and regulations.

• Inspect vacant units to ensure they are in made ready condition for new prospective residents and move ins.

• Walk and inspect common areas, all amenities and model units daily to ensure the tour path is in excellent condition.

 

Customer Service and Relationship Building:

• Build rapport with prospective residents and establish positive relationships to facilitate leasing activities.

• Provide exceptional customer service throughout the leasing process, addressing inquiries, concerns, and requests promptly and professionally.

• Maintain ongoing communication with current residents to ensure satisfaction and address any issues or concerns.

• Assist with resident functions both during and outside normal business hours as needed.

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Marketing and Outreach:

• Assist in developing and implementing marketing strategies to attract prospective tenants, - including online listings, social media, and community outreach.

• Participate in promotional events, open houses, and property tours to showcase rental properties and attract prospective tenants.

• Collaborate with the property management team to develop leasing incentives and promotions to drive leasing activity and maximize occupancy rates.

 

Administrative Tasks:

• Maintain accurate records of leasing activities, rental applications, and tenant correspondence.

• Update property management software and databases with leasing information, demographic information, rental rates, and availability.

• Assist with lease renewals, lease terminations, and move-in/move-out procedures as needed.

• Prepare leasing reports and documentation for management review.

• Perform all other duties assigned by supervisor.

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Qualifications:

• High school diploma or equivalent required; bachelor's degree in business, marketing, or related field preferred.

• Previous experience in leasing, sales, customer service, or property management preferred.

• Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.

• Sales-oriented mindset with the ability to close leasing deals and meet leasing targets.

• Knowledge of fair housing laws and leasing regulations preferred.

• Proficiency in Microsoft Office suite and property management software.

• Valid driver's license and reliable transportation may be required.

 

Additional Requirements:

• Willingness to work flexible hours, including evenings and weekends, to accommodate prospective tenants' schedules.

• Ability to work independently and as part of a team in a fast-paced environment.

• Certification in leasing (e.g., Certified Leasing Professional) a plus.

 

Salary Range:​ $20-$22/hour